eyejourney and Promptly Partner to Streamline Patient Education for US Eye Care Clinics

Rayner has announced a strategic partnership with Promptly Technology Inc (US) to integrate eyejourney - its state-of-the-art, AI-driven digital patient education platform - directly into clinic software to automate patient enrolment.

1 October 2026 | Worthing, UK

eyejourney helps vision care clinics deliver personalized education, medication reminders, informed consent and surgical guidance and support for all ophthalmic procedures. It addresses a well-documented gap in care - where patients forget up to 80% of what they are told during consultations¹ - by serving AI-powered video content to answer patient questions prior to, during and after their procedure.

The result is a reduction in consultation and chair time of up to 40%², as reported by Dr Neuhann at a recent ophthalmology conference (DOC 2026), proving better-informed patients mean more efficient clinics.

Through Promptly's Patient Experience Suite, patients in the US can automatically enroll onto the eyejourney platform the moment they enter a clinic's system, with no manual processing or disruption to existing workflows. 

For patients, it delivers the right information seamlessly, exactly when they need it. For clinics, it means shorter consultations, a lighter administrative load on both clinical and administration teams, and a smoother overall patient experience.

Dr Stanley Windsor, Head of Digital Health at Rayner, commented: " With over 5,000 patients enrolled to date, we are thrilled to bring valuable education and support to patients around the world. With this existing new integration our reach extends significantly, enabling patients throughout the US to access eyejourney without adding any additional administrative load to the clinics we partner with!" 

Dr Anish Kapur, Founder and CEO of Promptly, said: "At Promptly, our mission is to empower both practices and their patients by streamlining the entire care journey. By integrating our Patient Experience Suite with eyejourney, we're removing administrative friction for clinic staff and ensuring essential patient education is delivered seamlessly - resulting in more confident patients and highly efficient clinics." 

The integration is now live. To learn more, head to the Rayner booth at the upcoming AAO congress in New Orleans from 9-12 Oct 2026 or visit eyejourney.ai.

References

1. Kessels, R. P. C. 2003. Patients’ memory for medical information. J R Soc Med. 96(5);219-222. Patients' memory for medical information – PMC

2. Neuhann, T (2026, 18–20 June). AI-Integrated Digital Pathway for Enhancing Ophthalmic Patient Education and Reducing Perioperative Anxiety [conference presentation]. DOC 2026, Nuremberg, Germany.

About Innoptix

Building on the success of RayPRO, a leading digital patient reported outcomes tool, and RayTrace, Rayner's premium online IOL calculator, Rayner’s digital division Innoptix and its flagship product, eyejourney, were developed in 2025 to provide agile, brand agnostic digital innovations for the ophthalmic community. For more information, visit innoptix.com.

About Rayner

Since the implantation of the first Rayner intraocular lens by Sir Harold Ridley in 1949, Rayner has had the goal to improve vision and restore sight worldwide. Today, Rayner's mission remains to deliver innovative and clinically superior ophthalmic products that respond to the expectations of our global customers to improve the sight and quality of life of their patients.

Headquartered in Worthing, United Kingdom, Rayner markets its medical devices, pharmaceuticals, and digital solutions globally through a network of distributors and includes direct sales teams in the United Kingdom, Eire, USA, Canada, Brazil, India, Poland, Australia, Germany, Austria, Switzerland, France, Italy, Spain, and Portugal.

Not all Rayner products are approved for sale in every country. Please contact your local Rayner distributor for details of which products are available in your area.

©2026 Rayner Group, all rights reserved. 'Rayner' 'Innoptix' and 'eyejourney' are proprietary marks of the Rayner Group. All other trademarks are property of their respective owners. Rayner, The Ridley Innovation Centre, 10 Dominion Way, Worthing, West Sussex, BN14 8AQ. Registered in England: 615539 | EC 2026 87

eyejourney Reaches 5,000 Patients and Demonstrates 40% Reduction in Chair Time

Rayner's eyejourney passes 5,000 enrolled patients and confirms 40% cut in chair time, setting the benchmark for AI-powered patient education in ophthalmology

1 September 2026 | Worthing, UK

Rayner's digital health division, Innoptix, announces today that eyejourney, its AI-powered patient education platform, has passed 5,000 patients enrolled. eyejourney has registered patients across leading UK and international clinics just six months after commercial launch, affirming its position as category leader in scale and scope. The milestone is backed by new clinical data presented at DOC 2026, showing eyejourney cuts consultation and chair time by up to 40%¹.

Unlike many single-purpose tools, eyejourney spans the full patient journey - pre- and post-op education, electronic consent, eye drop compliance tracking and patient engagement via app push notifications, SMS and email. It has been developed with a world-leading clinical advisory board, based on patient-centred research and in collaboration with ophthalmic specialist developer Wolfson Research.

“Our Innoptix team is breaking new ground, and it's exciting to see the impact in action. Passing 5,000 patients within six months, with real clinical data behind it, tells us we're solving a genuine problem, not adding technology for its own sake. eyejourney reflects Rayner's long-term commitment to bringing evidence-based innovation to ophthalmologists,” said Tim Clover, CEO at Rayner.

Through an extensive content library, surgeons generate bespoke video messages using their own digital avatars - letting patients revisit key instructions in their clinician's voice long after leaving the practice. Clinic teams, meanwhile, capture electronic consent, monitor education engagement and track eye drop compliance from a single dashboard.

“For us, it's day-to-day business - but for a patient, eye surgery is a once-in-a-lifetime experience,” said Dr. Tabitha Neuhann, Vision Correction Surgeon at Ophthalmologikum Dr. Neuhann. “When patients understand what's happening, through the structured education videos and drop compliance tracker, they arrive better prepared and need less reassurance in the room. That's a real difference for chair time, and it means we can spend that time on what matters most: their care.”

Looking ahead, Innoptix plans to expand eyejourney's AI capabilities across the surgical and post-operative journey, building on its position as the first and most established platform of its kind in ophthalmology.

The eyejourney team will present live demonstrations at the Rayner booth during ESCRS 2026 in London (11–14 September). Attendees can reserve a demo via https://calendly.com/stanleywindsor/escrs-live-demo

References:

1. Neuhann, T (2026, 18–20 June). AI-Integrated Digital Pathway for Enhancing Ophthalmic Patient Education and Reducing Perioperative Anxiety [conference presentation]. DOC 2026, Nuremberg, Germany.

About Innoptix

Building on the success of RayPRO, a leading digital patient reported outcomes tool, and RayTrace, Rayner's premium online IOL calculator, Rayner’s digital division Innoptix and its flagship product, eyejourney, were developed in 2025 to provide agile, brand agnostic digital innovations for the ophthalmic community. For more information, visit innoptix.com.

About Rayner

Since the implantation of the first Rayner intraocular lens by Sir Harold Ridley in 1949, Rayner has had the goal to improve vision and restore sight worldwide. Today, Rayner's mission remains to deliver innovative and clinically superior ophthalmic products that respond to the expectations of our global customers to improve the sight and quality of life of their patients.

Headquartered in Worthing, United Kingdom, Rayner markets its medical devices, pharmaceuticals, and digital solutions globally through a network of distributors and includes direct sales teams in the United Kingdom, Eire, USA, Canada, Brazil, India, Poland, Australia, Germany, Austria, Switzerland, France, Italy, Spain, and Portugal.

Not all Rayner products are approved for sale in every country. Please contact your local Rayner distributor for details of which products are available in your area.

©2026 Rayner Group, all rights reserved. 'Rayner' 'Innoptix' and 'eyejourney' are proprietary marks of the Rayner Group. All other trademarks are property of their respective owners. Rayner, The Ridley Innovation Centre, 10 Dominion Way, Worthing, West Sussex, BN14 8AQ. Registered in England: 615539 | EC 2026 87