Product updates

Rayner's eyejourney passes 5,000 enrolled patients and confirms 40% cut in chair time, setting the benchmark for AI-powered patient education in ophthalmology

1 September 2026 | Worthing, UK

Rayner's digital health division, Innoptix, announces today that eyejourney, its AI-powered patient education platform, has passed 5,000 patients enrolled. eyejourney has registered patients across leading UK and international clinics just six months after commercial launch, affirming its position as category leader in scale and scope. The milestone is backed by new clinical data presented at DOC 2026, showing eyejourney cuts consultation and chair time by up to 40%¹.

Unlike many single-purpose tools, eyejourney spans the full patient journey - pre- and post-op education, electronic consent, eye drop compliance tracking and patient engagement via app push notifications, SMS and email. It has been developed with a world-leading clinical advisory board, based on patient-centred research and in collaboration with ophthalmic specialist developer Wolfson Research.

“Our Innoptix team is breaking new ground, and it's exciting to see the impact in action. Passing 5,000 patients within six months, with real clinical data behind it, tells us we're solving a genuine problem, not adding technology for its own sake. eyejourney reflects Rayner's long-term commitment to bringing evidence-based innovation to ophthalmologists,” said Tim Clover, CEO at Rayner.

Through an extensive content library, surgeons generate bespoke video messages using their own digital avatars - letting patients revisit key instructions in their clinician's voice long after leaving the practice. Clinic teams, meanwhile, capture electronic consent, monitor education engagement and track eye drop compliance from a single dashboard.

“For us, it's day-to-day business - but for a patient, eye surgery is a once-in-a-lifetime experience,” said Dr. Tabitha Neuhann, Vision Correction Surgeon at Ophthalmologikum Dr. Neuhann. “When patients understand what's happening, through the structured education videos and drop compliance tracker, they arrive better prepared and need less reassurance in the room. That's a real difference for chair time, and it means we can spend that time on what matters most: their care.”

Looking ahead, Innoptix plans to expand eyejourney's AI capabilities across the surgical and post-operative journey, building on its position as the first and most established platform of its kind in ophthalmology.

The eyejourney team will present live demonstrations at the Rayner booth during ESCRS 2026 in London (11–14 September). Attendees can reserve a demo via https://calendly.com/stanleywindsor/escrs-live-demo

References:

1. Neuhann, T (2026, 18–20 June). AI-Integrated Digital Pathway for Enhancing Ophthalmic Patient Education and Reducing Perioperative Anxiety [conference presentation]. DOC 2026, Nuremberg, Germany.

About Innoptix

Building on the success of RayPRO, a leading digital patient reported outcomes tool, and RayTrace, Rayner's premium online IOL calculator, Rayner’s digital division Innoptix and its flagship product, eyejourney, were developed in 2025 to provide agile, brand agnostic digital innovations for the ophthalmic community. For more information, visit innoptix.com.

About Rayner

Since the implantation of the first Rayner intraocular lens by Sir Harold Ridley in 1949, Rayner has had the goal to improve vision and restore sight worldwide. Today, Rayner's mission remains to deliver innovative and clinically superior ophthalmic products that respond to the expectations of our global customers to improve the sight and quality of life of their patients.

Headquartered in Worthing, United Kingdom, Rayner markets its medical devices, pharmaceuticals, and digital solutions globally through a network of distributors and includes direct sales teams in the United Kingdom, Eire, USA, Canada, Brazil, India, Poland, Australia, Germany, Austria, Switzerland, France, Italy, Spain, and Portugal.

Not all Rayner products are approved for sale in every country. Please contact your local Rayner distributor for details of which products are available in your area.

©2026 Rayner Group, all rights reserved. 'Rayner' 'Innoptix' and 'eyejourney' are proprietary marks of the Rayner Group. All other trademarks are property of their respective owners. Rayner, The Ridley Innovation Centre, 10 Dominion Way, Worthing, West Sussex, BN14 8AQ. Registered in England: 615539 | EC 2026 87

Enhanced Patient Profiles

Patients can now choose to share additional health information, such as relevant medical conditions, to support future research aimed at improving patient care.

• For Clinics: Support research initiatives that help advance the understanding of patient care and outcomes.

• For Patients: Choose whether to contribute additional information that may help improve care for future patients through research.

Remote Medication Management

Clinicians can now update a patient's medication information remotely, with changes automatically reflected in the patient's app.

• For Clinics: Keep medication information accurate and up to date without requiring patients to make manual changes.

• For Patients: Always have access to the latest medication information provided by your care team.

💡 Did you know? Keeping patient information and medication records up to date helps support more connected, efficient care while contributing to future improvements in patient outcomes.

Timely Education Reminders

Patients now receive a notification badge when there's an educational video ready to watch, making it easier to stay on track throughout their treatment journey.

• For Clinics: Encourage patients to complete important educational content before treatment.

• For Patients: Never miss a recommended video, helping you feel more informed and prepared.

Clearer Consent Alerts

If a consent form is still outstanding within 24 hours of surgery, patients will now see a prominent alert in the app, helping them complete it before their procedure.

• For Clinics: Reduce last-minute delays by improving consent completion before surgery.

• For Patients: Receive a clear reminder when action is needed, giving you confidence that you're ready for surgery.

💡 Did you know? Patients who receive timely reminders and educational resources are more likely to feel informed and prepared before their procedure.

New Patient-Surgeries API

We've launched a public Patient-Surgeries API with enhanced validation and improved error reporting to support secure integrations.

• For Clinics: Connect eyejourney with other systems more reliably and confidently.

• For Patients: Better-integrated systems help keep your care information accurate and up to date.

API Testing Workbench

We've introduced an API workbench to simplify testing and development of public API integrations.

• For Clinics: Faster, more reliable integrations mean less disruption when connecting external systems.

• For Patients: Improved integrations support a more seamless digital care experience.

Improved Mobile Navigation

We've fixed navigation issues in the mobile app so consent items in the Next Event widget now take patients to the correct surgery dashboard.

• For Clinics: Reduce patient confusion and ensure key information is easy to access.

• For Patients: Reach the right screen quickly, making it easier to prepare for your upcoming surgery.

More Flexible Consent Management

We've introduced support for patient consents that don't require a surgeon countersignature, alongside improved consent management, filtering and navigation tools.

• For Clinics: Manage consents more efficiently with greater flexibility and clearer visibility of outstanding actions.

• For Patients: Benefit from a smoother consent process with fewer unnecessary delays.

💡Did you know? Well-integrated systems and streamlined consent workflows reduce administration and help patients move through their treatment journey more efficiently.

Improved Onboarding & Access Codes

We've refreshed the App Access Code experience with a redesigned interface, easier access code management, one-click copy buttons, and a smoother QR code sign-up process.

• For Clinics: Manage patient access more efficiently with greater control over access codes and a faster onboarding workflow.

• For Patients: Enjoy a simpler sign-up experience with clearer access information and improved QR code registration.

Expanded Language Support

We've added German, Spanish, French and Dutch translations across the onboarding journey and access code screens.

• For Clinics: Deliver a more inclusive onboarding experience for international patients with less manual support.

• For Patients: Complete registration and access the platform in a language that's familiar and easy to understand.

Infrastructure Improvements

We've updated the platform to support the latest PostgreSQL database technology, helping keep eyejourney secure, reliable and ready for future enhancements.

• For Clinics: Benefit from a more robust, secure and future-ready platform.

• For Patients: Behind-the-scenes improvements help keep the platform reliable and responsive throughout your care journey.

💡 Did you know? A smooth onboarding experience helps patients get started faster, while giving clinics the tools to manage access with less effort.

Smarter Multilingual Questionnaires

Questionnaires such as CatQuest and PHIN now automatically display in the language assigned to each patient's treatment flow, creating a more personalised experience.

• For Clinics: Questionnaires are presented in the correct language automatically, reducing manual administration and improving completion rates.

• For Patients: Patients can complete questionnaires in their preferred language, making them easier to understand and answer accurately.

Improved Patient Invitations

Patients who are onboarded through the Edit Patient screen now automatically receive their app access code, removing the need for a separate invitation step.

• For Clinics: Onboard patients more efficiently without having to manually send an app invitation.

• For Patients: Receive access to the app as soon as they are onboarded, allowing them to get started straight away.

Extended Access Code Expiry

Patient access codes now remain valid for four weeks, giving patients more flexibility to activate their eyejourney account.

• For Clinics: Fewer requests to resend expired access codes, reducing administrative workload.

• For Patients: More time to activate your account at a time that suits you, without worrying about your code expiring.

Enhanced Credit Usage Reporting

Clinic credit usage is now automatically logged, providing a clear audit trail for reporting and billing.

• For Clinics: Gain greater visibility of credit usage, making reporting and billing more accurate and transparent.

• For Patients: Behind-the-scenes improvements help ensure the service continues to run smoothly and efficiently.

💡 Did you know? Automating onboarding, language selection and reporting reduces manual administration, helping clinics spend more time focusing on patient care.

We’ve introduced a new way to export and import flows. While this is managed by our team, it means:

• For clinics: Large or multi-site clinics can maintain consistent workflows across every location and onboard new clinics or teams more quickly.

• For patients: Every patient receives the same high-quality care, no matter which clinic or team member they interact with.

💡 Did you know? Standardised flows help clinics deliver seamless experiences to all patients.

Date pickers now display the correct date for all regions, fixing an issue that affected some international users.

• For clinics: Fewer scheduling errors and smoother administrative processes.

• For patients: Appointment reminders, consent timelines, and follow-ups are always accurate, helping patients feel confident and supported.

💡 Did you know? Even a small date error can disrupt care. Fixing this ensures every step of the patient journey stays on track.

Every action on a patient record is now logged, creating full visibility of updates and changes.

• For clinics: Easier compliance, clearer accountability, and confidence that patient records are accurate.

• For patients: Records are accurate, complete, and secure, reducing the chance of errors and helping ensure the care they receive is safe, personalised, and of the highest standard.

💡 Did you know? Audit logs are a simple way for clinics to ensure nothing is missed and every patient receives proper attention.

Move Patients Between Clinics

Added a function to move patient records between clinics safely, so all information stays intact during transfers.

• Clinics: Patients can be securely transferred between sites without losing data.

• Patients: Care continues seamlessly, even if they visit a different location.

Dutch Language Support

The platform now supports Dutch, allowing clinics to serve more patients in their preferred language.

• Clinics: Easily support international patients in their preferred language.

• Patients: Instructions, forms, and checklists are clear and easy to follow.

Expanded Salutation Options

Added “Ms” as a salutation option to better reflect patients’ preferences.

• Clinics: Record patient details accurately and inclusively.

• Patients: Personalised care with respectful recognition of their preferred titles.

Clearer Consent Tracking

Consent metrics now include “Pending Countersignature,” giving clinics a clearer view of outstanding actions and ensure surgery day is smoother.

• Clinics: Quickly identify outstanding consents and reduce administrative delays.

• Patients: Stay informed about what is required and feel confident throughout the process.

💡 Did you know? Clear consent tracking improves patient confidence and speeds up treatment, creating a smoother experience for everyone.