eyejourney
in practice
Explore real-world examples of how eyejourney supports better patient experiences and more efficient clinical workflows.
Reducing patient anxiety and improving clinic efficiency
eyejourney plays an essential role in SANA’s patient pathways. The application does a lot of communication heavy lifting before, during and after our patient’s time in hospital. The apps educational resources and videos are personalised to the clinic, featuring both our locations and staff. It helps our patients and their families through the decisions they need to make about their treatment. Seeing the clinic staff and understanding the process prior to consultation and surgery significantly decreases their anxiety.
The result is more positive interactions with patients. We have noticed that our patients arrive at the slit lamp educated and aware of their options asking us questions around lens choices and refractive planning. Our ward staff report smoother admission and discharge. The customer service team has documented a significant drop in phone calls regarding post operative concerns.
Being present on our patients’ phones in a professionally branded app with our companies logo and guiding them step by step has been a great advertisement. Driving new traffic through the clinic as patients show their friends.
Mr. Luke Anderson
Consultant Cataract & Glaucoma Surgeon
An invaluable tool that reassures and empowers patients through their journey
The eyejourney app is an invaluable educational tool that empowers and reassures patients throughout their care. It provides clear, accessible information that enhances understanding and confidence at every stage of the journey. What truly sets it apart is its ability to be tailored to our organisation’s specific pathways and ways of working, making it an integral part of our service. The opportunities to further develop the app are really exciting, and we’re confident it will continue to transform and enrich the patient experience.
Paul Clark
CEO
Streamlining patient pathways with clear, trusted education
eyejourney has become an integral part of how we deliver modern patient care. It has streamlined our patient pathways by intelligently delivering clear, clinically accurate information at each stage of treatment, significantly reducing administrative workload and unnecessary follow-up calls.
The platform is highly customisable and integrates seamlessly with our clinical workflows, allowing us to standardise education while maintaining a personalised patient experience. Most importantly, it empowers patients with knowledge, builds confidence in decision-making, and has been met with consistently excellent patient feedback
Mr. Samer Hamada
Consultant Ophthalmic Surgeon and Medical Director
The right information, delivered at the right time
eyejourney bridges the gap between patient needs and clinic efficiency. It delivers the right information at the right time, making the entire treatment process smoother for everyone involved. It has completely streamlined our workflow. By automating patient education and consent, we’ve significantly reduced administrative time while ensuring our patients feel supported and informed every step of the way.
Dr. Tabitha Neuhann
Vision Correction Surgeon
Instilling confidence and reassurance for patients when they need it most
I would highly recommend the eyejourney app. My feedback from patients has been excellent and it adds an additional element to your brand. I like the degree of customisation that is available and Jack has made the whole journey very easy. I recently had a very anxious patient who watched the videos repeatedly and found it instilled him with a lot of confidence and helped to allay his fears. He also finds the drop prompting very helpful.
Mr. Pieter Gouws
Consultant Ophthalmologist
An invaluable tool that reassures and empowers patients through their journey
Paul Clark
CEO
